Return Policy

ROXY accepts returns of unworn merchandise with original tags attached within 30 days of delivery.

To be eligible for a return, items must be:

• Unworn
• Unwashed
• Unaltered
• Returned in original condition
• Sent back with all original tags and packaging

Items that do not meet these requirements may not be accepted.

Items Not Eligible for Return

The following purchases cannot be returned through the ROXY.com returns portal:

• Items purchased in retail stores
• Orders placed on international ROXY websites
• Purchases made through third-party retailers, department stores, or resellers
• Orders placed on non-roxy.com websites

For these purchases, please contact the original retailer directly regarding their return policy.

How to Start a Return

To begin your return, visit our return portal here.

When your return is registered, you will receive:

• A return shipping label
• A packing slip 

Important:

The packing slip must be included inside your return package. Returns received without a packing slip may experience processing delays.

Return Shipping & Refund Options

Customers are responsible for return shipping costs.

Refund to Original Payment Method

If you choose a refund to your original payment method:

• A $7 return shipping fee will be deducted from your refund
• Original shipping charges are non-refundable

Refund via Gift Card

If you choose a gift card refund:

• You will receive the full refund amount
• No return shipping deduction will apply

Return Processing Time

Once your return is delivered to our facility, please allow 5–7 business days for processing.

You will receive a confirmation email once your refund has been completed.

Wrong Item or Defective Product

If you received the wrong item or believe your product is defective, please contact our Customer Support team immediately so we can assist you.

Final Sale

Products marked as "FINAL SALE" cannot be returned for an exchange, refund, or store credit.

All orders placed before March 31, 2025 are considered final sale. 

Reshop

What is Reshop?

Reshop is a service that allows us to offer our customers instant refunds. When you elect to get a refund with Reshop, you’ll create an account and finish getting your money directly with them – right away! Here is how it works!

When will I get my refund?