Free Shipping & Returns For Loyal Members
The status of your order is supplied by roxy.com. It represents the progress of your order between the time it is placed and the time it ships from our warehouse. To find the status of your order:
- Check your email - We send you regular emails regarding the status of your order.
- Visit our Order Status page - Click here to check your order status online at any time.
- Contact us - If you still have questions about your order, please contact us at 800-892-2281 or via email.
Order information may take up to 1 hour after your order is placed before it is displayed in your order history.
Due the impacts of COVID-19, we are experiencing high volume of customer inquiries, wait times may be longer than usual. For assistance, please submit any inquiries via email and a specialist will respond to you as soon as possible.
Specialists are available Monday-Friday from 8:30AM - 5PM PST. Excluding US Holidays.
Get immediate answers to our most frequently asked questions.