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Emails About Your Order
After you place your order, you will receive email updates with your order status:
- Order Confirmation- This email confirms that we have received your order and have begun processing it.
- Shipment Confirmation - This email confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation emails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
- Important notices about your order - This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Service Representative immediately at 800-892-2281 so the problem can be addressed.
Due the impacts of COVID-19, we are experiencing high volume of customer inquiries, wait times may be longer than usual.
Specialists are available Monday-Friday from 8:30AM - 5PM PST. Excluding US Holidays.
Get immediate answers to our most frequently asked questions.