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Secure Shopping Guarantee
Roxy.com uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
Secure Shopping Guarantee has been established for every transaction made with roxy.com. If any unauthorized charges were to appear on your credit card as a result of shopping with roxy.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
We will cover the liability of purchases made through this web site only if the unauthorized use of your credit card resulted through no fault of your own. If your bank holds you responsible for fraudulent charges, we will cover your liability up to $50.00.
Due the impacts of COVID-19, we are experiencing high volume of customer inquiries, wait times may be longer than usual. For assistance, please submit any inquiries via email and a specialist will respond to you as soon as possible.
Specialists are available Monday-Friday from 8:30AM - 5PM PST. Excluding US Holidays.
Get immediate answers to our most frequently asked questions.