Skip to content

Free Shipping & Returns for Loyal Members

Home > > Customer Service

Warranty

Wetsuit Warranty

Policy covers specific Wetsuits.

 

Roxy wetsuits have been designed using the lightest most flexible materials. All stitched styles carry a limited lifetime warranty on workmanship and a limited 1 Year warranty (from the date of purchase) on materials. All glued and blind stitched suits carry limited 1 Year warranty (from the date of purchase) on workmanship and materials. Under our warranty guidelines Roxy will repair or replace (at Roxy's sole discretion) this wetsuit if found to be defective under normal use and proper care. Should you find and fault in workmanship or material during the warranty period please contact the following.

 

Limited Warranty Policy Limitations

Warranty policy is subject to the following limitations:

 

  • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
  • All warranty claims returned must have prior return authorization.
  • Repaired or replaced products are covered for the remainder of the original warranty.

 

How to process a warranty claim

We recommend customers first try to process their warranty through an authorized dealer.

 

E-mail the warranty department to obtain Warranty Authorization:

 

  • Roxy warranty issues email warranty@roxy.com
    • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

After contacting the warranty department:

 

  • Make sure your wetsuit is clean and dry.
  • Ship your warranty promptly!
  • Include a copy of the original receipt.
  • Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Ship to:

Roxy Wetsuit Repairs

5600 Argosy Circle

Building 100

Huntington Beach, CA 92649

 

 

International Warranty Claims:

  • To contact a warranty department outside of the United States Click Here.
  • Select your country and send your request to their customer service department.

 

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

 

Select your Region

Americas

    APAC / ASIA

      Europe

        Africa

          Change your country

          Contact

          1-800-435-9917

          Specialists are available:
          Monday-Friday from 6AM - 6PM PST
          Excluding Saturday, Sunday and US Holidays.

           

          FAQ

          Get immediate answers to our most frequently asked questions.