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Policy covers specific Wetsuits.
Roxy wetsuits have been designed using the lightest most flexible materials. All stitched styles carry a limited lifetime warranty on workmanship and a limited 1 Year warranty (from the date of purchase) on materials. All glued and blind stitched suits carry limited 1 Year warranty (from the date of purchase) on workmanship and materials. Under our warranty guidelines Roxy will repair or replace (at Roxy's sole discretion) this wetsuit if found to be defective under normal use and proper care. Should you find and fault in workmanship or material during the warranty period please contact the following.
Limited Warranty Policy Limitations
Warranty policy is subject to the following limitations:
- All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
- All warranty claims returned must have prior return authorization.
- Repaired or replaced products are covered for the remainder of the original warranty.
How to process a warranty claim
We recommend customers first try to process their warranty through an authorized dealer.
E-mail the warranty department to obtain Warranty Authorization:
- Roxy warranty issues email firstname.lastname@example.org
- Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.
After contacting the warranty department:
- Make sure your wetsuit is clean and dry.
- Ship your warranty promptly!
- Include a copy of the original receipt.
- Boardriders is not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
- Ship to:
Roxy Wetsuit Repairs
5600 Argosy Circle
Huntington Beach, CA 92649
International Warranty Claims:
- To contact a warranty department outside of the United States Click Here.
- Select your country and send your request to their customer service department.
Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.
Specialists are available:
Monday-Friday from 6AM - 6PM PST
Excluding Saturday, Sunday and US Holidays.
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