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Warranty

Watch Warranty

Policy covers specific Watches.

 

Boardriders warrants all watches to be free of defects in material or workmanship for a period of two (2) years from the original date of purchase, when purchased from an authorized dealer. The watches warranty covers the movement, hands, and face of the watch, but does not cover the watch case, crystal, battery or band, normal wear and tear, accidents, or misuse.  If a Boardriders product is found to be defective after inspection by a warranty technician, Boardriders will repair or replace the product with an existing comparable model at the technician’s discretion. Boardriders is not liable for any damages, losses and/or costs incurred resulting from the loss or usage of our products.

 

Limited Warranty Policy Limitations

Warranty policy is subject to the following limitations:

 

  • All warranty claims must be accompanied by the original purchase receipt from an authorized dealer.
  • All warranty claims returned must have prior return authorization.
  • Repaired or replaced products are covered for the remainder of the original warranty.

 

How to process a warranty claim

We recommend customers first try to process their warranty through an authorized dealer.

 

E-mail the warranty department to obtain Warranty Authorization:

 

  • Quiksilver warranty issues email warranty@quiksilver.com
  • Roxy warranty issues email warranty@roxy.com
  • Emailing: please include pictures of the item, picture of the proof of purchase, warranty description, customer address and phone number.

After contacting the warranty department

 

  • Ship your warranty promptly!
  • Include a copy of the original receipt.
  • Boardridersis not liable for any items lost in transit. Additionally, customers are responsible for all tracking information on return shipments.
  • Ship to:

Consumer Affairs

5600 Argosy Circle

Building 100

Huntington Beach, CA 92648

 

 

International Warranty Claims:

  • To contact a warranty department outside of the United States Click Here.
  • Select your country and send your request to their customer service department.

 

Shipping:

Customers are responsible for all costs incurred on shipping warranty item(s) to Boardriders. Boardriders will cover shipping cost on replacement or repaired item(s) shipping back to the customer.

 

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          Contact

          1-800-435-9917

          Specialists are available:
          Monday-Friday from 6AM - 6PM PST
          Excluding Saturday, Sunday and US Holidays.

           

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