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Returns

US returns only. For Canada returns, please click here.

 

We're all in this together. Due to COVID-19, please allow 3-4 weeks for your returns to be received and processed. Thank you for your patience and understanding. Stay well.

 

EXCHANGES

We are unable to offer exchanges at this time, however we do accept returns. Please start your return below.

 

RETURN POLICY

 

  • Merchandise must be returned within 45 days of date purchased. 
  • We will not accept merchandise that's missing tags, worn, altered, or washed. 
  • Shipping charges incurred during checkout are not refundable. 
  • Packages that arrive cod may be denied, or the cod amount may be deducted from your return. 

 

TRACKING YOUR RETURN

To check on the status of your return, click here.

CREATE A RETURN LABEL

For Boardriders Club Members, return shipping labels are FREE if returned within 45 days. 

For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

 

  • Click here to select the items returned and print your return label.
  • Drop your package off at any U.S. mail location.

The returns warehouse location for U.S online orders is:

 

ROXY.COM

Attn. Returns Department

11310 Cantu-Galleano Ranch Rd. 

Mira Loma, CA 91752

 

Returns will be processed within 7-10 days of arrival at our warehouse.

You will be notified via email throughout your package journey and once your refund has been approved.

Please allow 2-4 business days for funds to appear in the your account. 

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          Contact

          Due the impacts of COVID-19, we are experiencing high volume of customer inquiries, wait times may be longer than usual.


          1-800-435-9917

          Specialists are available Monday-Friday from 8:30AM - 5PM PST. Excluding US Holidays.

          FAQ

          Get immediate answers to our most frequently asked questions.