Free Shipping & Returns For Loyal Members
We're all in this together. Due to COVID-19, please allow 2-3 weeks for your returns to be received and processed. Thank you for your patience and understanding. Stay well.
For Boardriders Club Members, return shipping labels are FREE if returned within 30 days.
For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.
BEGIN A RETURN:
Print your return shipping label from home and drop your package off at any U.S mail location - your mailbox, at work, or the post office.
- Sign in here to access your order.
- Are you a Boardriders Club Member? You can also access your order by signing in to your account.
- For all Canadian returns, please see the return instructions below.
Returns will be processed within 7-10 days of reciept.
You will be notified via email throughout your package journey and once your refund has been approved, please allow 2-4 business days for funds to appear in your account.
- Merchandise must be returned within 30 days.
- We will not accept merchandise that's missing tags, worn, altered, or washed.
- Shipping charges incurred during checkout are not refundable.
- packages that arrive cod may be denied, or the cod amount may be deducted from your return.
- The returns warehouse location for us online orders is:
Attn. Returns Department
11310 Cantu-Galleano Ranch Rd.
Mira Loma, CA 91752
- For all returns within Canada, please select a carrier of your choice and send to the following address:
580 Chester Rd.
Delta, BC V3M 5V8
We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and place a new order for the appropriate item.
Due the impacts of COVID-19, we are experiencing high volume of customer inquiries, wait times may be longer than usual. For assistance, please submit any inquiries via email and a specialist will respond to you as soon as possible.
Specialists are available Monday-Friday from 8:30AM - 5PM PST. Excluding US Holidays.
Get immediate answers to our most frequently asked questions.