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Free Shipping & Returns For Loyal Members

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Returns

We're all in this together. Due to COVID-19, please allow 2-3 weeks for your returns to be received and processed. Thank you for your patience and understanding. Stay well.

 

30-DAY RETURNS:

 

For Boardriders Club Members, return shipping labels are FREE if returned within 30 days. 

For all other guests, return shipping labels are $5.95. This amount will be deducted from your refund.

 

BEGIN A RETURN:

 

Print your return shipping label from home and drop your package off at any U.S mail location - your mailbox, at work, or the post office. 

 

  • Sign in here to access your order. 
  • Are you a Boardriders Club Member? You can also access your order by signing in to your account
  • For all Canadian returns, please see the return instructions below.

Returns will be processed within 7-10 days of reciept. 

 

You will be notified via email throughout your package journey and once your refund has been approved, please allow 2-4 business days for funds to appear in your account. 

 

 

RETURN POLICY:

 

  • Merchandise must be returned within 30 days. 
  • We will not accept merchandise that's missing tags, worn, altered, or washed. 
  • Shipping charges incurred during checkout are not refundable. 
  • packages that arrive cod may be denied, or the cod amount may be deducted from your return. 
  • The returns warehouse location for us online orders is: 

ROXY.COM

Attn. Returns Department

11310 Cantu-Galleano Ranch Rd. 

Mira Loma, CA 91752

 

  • For all returns within Canada, please select a carrier of your choice and send to the following address: 

ROXY.COM

c/o Remco

580 Chester Rd. 

Delta, BC V3M 5V8

 

EXCHANGES:

We are unable to offer exchanges at this time, however we do accept returns. We ask that you return the original merchandise for a refund and place a new order for the appropriate item. 

 

 

 

 

 

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