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Ordering & Shipping
Shipping Methods & Timelines
US shipping only. For shipping to Canada, please click here for our new ROXY Canada site.
Taxes/Duties: All orders shipped to Canada may be subject to import duties and taxes that are levied and collected during checkout. There will not be any additional costs billed upon delivery.
US P.O. Box Shipping: PO boxes & APO/FPO addresses are limited to only Standard shipping method. UPS Ground or Expedited shipping methods are unavailable at this time. Our carriers are unable to deliver directly to P.O. Box addresses. Entering a P.O. Box may require the carrier to contact you at the telephone number provided to arrange pickup of your package from one of their local facilities. If you wish to guarantee a direct delivery of your package, please enter a non-P.O. Box shipping address.
Standard/Ground Order Processing: Allow 2-3 business days (excluding weekends & all U.S. federal holidays) for processing before order ships from our warehouse.
Second/Next Day Order Processing: Second/Next Day Order Processing: Allow 24 hours for processing before orders ships from our warehouse. (Excluding weekends & all U.S. federal holidays).
Delivery Time: Time begins calculating once order has shipped from the warehouse. Please allow 24 hours for your tracking number to update from when the order has shipped.
2021 Holiday Shipping Methods and Cutoff Dates. To ensure you receive your order by 12/24, please see the shipping cutoff dates below.
| 2021 HOLIDAY SHIPPING | |
|
SHIPPING METHOD |
PLACE ORDER BY MIDNIGHT PST |
| Ground | December 13 |
| Second Day | December 20 |
| Next Day | December 21 |
| Orders placed after the cutoff dates will still be processed regularly but may experience some delays in transit due to the busy shopping season. | |
| STANDARD SHIPPING | |||
|
Shipping Destination |
Cost (Orders Under $65) | Cost (Orders Over $65) | Estimated Delivery Time |
| Continental U.S. | $5.00 | FREE | 2-6 Business Days |
| Alaska, Hawaii | $8.00 | FREE | 10-14 Business Days |
| U.S. Territories, APO/FPO | $5.00 | FREE | 4-6 Weeks |
| GROUND SHIPPING | ||
| Shipping Destination | Cost | Estimated Delivery Time |
| Continental U.S. | $8.00 | 1-5 Business Days |
| Alaska, Hawaii | $12.00 | 1-5 Business Days |
| SECOND DAY SHIPPING | ||
| Shipping Destination | Cost | Estimated Delivery Time |
| Continental U.S. | $15.00 | 2-3 Business Days |
| Alaska, Hawaii | $20.00 | 2-3 Business Days |
| NEXT DAY SHIPPING | ||
| Shipping Destination | Cost | Estimated Delivery Time |
| Continental U.S. | $20.00 | 1 Business Days |
1-800-435-9917
Specialists are available:
Monday-Friday from 6AM - 6PM PST
Excluding Saturday, Sunday and US Holidays.
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