Free Shipping on All US Orders Over $65
Ordering & Shipping
We are pleased to offer shipping outside of the US and Canada through our partnership with Borderfree!
What is Borderfree?
Borderfree is an e-commerce solution that allows us to provide to our international clients the ability to shop at roxy.com in the currency of their choice, with competitive shipping costs and delivery times.
How do I place an order?
Shop roxy.com as you would normally by adding items to your cart and then proceeding through checkout.
Our website will instantly recognize that you are an international client. You may also click on the country drop-down in the top navigation bar to select your shipping destination and preferred currency. All prices will automatically be converted into your chosen currency.
When you proceed to checkout, your secure transaction will be completed with Borderfree. Borderfree will calculate and display a guaranteed order total in your preferred currency. This total will include all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country. Your credit card will be billed by Borderfree and your credit card statement will read "BF*ROXY", as "BF" denotes the Borderfree network.
What are my payment options?
WE ACCEPT THE FOLLOWING PAYMENT METHODS:
- American Express
- China Union Pay (only for international shipping use)
- We do not accept gift cards or e-gift certificates for international orders.
- Orders are subject to verification and acceptance before shipping. Your credit card will be billed by Borderfree at the time your order leaves the U.S.
What currencies does Borderfree support?
Currently, Borderfree supports billing in more than 40 different currencies, with more being added on an ongoing basis.
How are international orders shipped and how is shipping calculated?
You will be quoted specific delivery days at the time of checkout that is based on your selected destination country, and the shipping methods available for the items in your shopping cart.
How much does international shipping cost?
International shipping is calculated based on a number of factors, including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you are purchasing and your shipping destination.
When am I billed?
Your credit card will be billed by Borderfree at the time your order leaves the U.S.
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.
Do you ship to U.S. military addresses (APO/FPO)?
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.
Promotions and policies
Promotional restrictions may apply to international orders. Please contact us with any questions.
The maximum order value for international shipment is USD $2,500.
Some items may not be available for international shipment. International customers will be notified to remove restricted items during the checkout process.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of US or Canadian gift cards and e-gift certificates to international customers. We also do not support the redemption of US or Canadian gift cards and e-gift certificates for internationally-shipped orders.
Are there any items that cannot ship to my country because they are restricted?
If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, Borderfree will notify you during the checkout process.
What is the international return policy?
We will gladly accept your return of unworn, unwashed and defective merchandise by mail. Returns accompanied by the original receipt must be received within 45 days of the date of purchase and will be credited for the price paid in the original form of payment.
We will not accept returns after 45 days from the date of purchase.
Borderfree will provide you with a refund of the original merchandise price and any duties and taxes originally paid on the item in the same currency and using the same exchange rate as your original order. Please note that you will still be responsible for any shipping charges.
Online merchandise shipped internationally via Borderfree may not be returned or exchanged at ANY Retail Store.
To process a return, please email us at email@example.com to begin the Return Merchandise Authorization (RMA) process. Returns without a proper RMA will not be accepted.
Note: International Orders are not eligible to receive price adjustments.
How can I track my international order?
You can track the progress of your international package(s) here.
Do you have something you'd like to share with us, or a question that calls for our attention? Call or chat with one of our representatives.
8:30AM – 5PM PST (Monday-Friday)
*Excluding US Holidays
Get immediate answers to our most frequently asked questions.