Skip to content

Free Shipping & Returns For Loyal Members

Home > > Customer Service

Ordering & Shipping

Cancellations

Orders or parts of an order may be cancelled by our system for various reasons. Possible reasons include:

 

  • Your item has become unavailable
  • We are having difficulty processing your payment information
  • We are unable to ship to the address provided

 

If your order is cancelled, you will receive notice via email. You will not be billed for any cancelled items. Once an order is cancelled, it cannot be reprocessed and must be submitted again on our website. If you are interested in purchasing items similar to those unavailable, you may contact Customer Service for recommendations.

 

Customer Requested Cancellations

Our system is designed to process and ship orders as quickly as possible. After you have clicked "Place Your Order", you cannot cancel or change your order. Once you receive your order in the mail, you may simply return any unwanted items by following our Return Instructions.

Select your Region

Americas

    APAC / ASIA

      Europe

        Africa

          Change your country

          Contact

          Due the impacts of COVID-19, we are experiencing high volume of customer inquiries, wait times may be longer than usual.


          1-800-435-9917

          Specialists are available Monday-Friday from 8:30AM - 5PM PST. Excluding US Holidays.

          FAQ

          Get immediate answers to our most frequently asked questions.